Terms of Service

1. Scope of Services

rdhey infotech provides IT Service Management (ITSM), remote desktop assistance, hardware diagnostic support, cloud management, and network configurations. All services are governed by their respective Service Level Agreements (SLAs) as defined in individual corporate maintenance contracts.

Our services are delivered digitally through remote administration platforms or physically via engineering dispatch to client premises, primarily within Bawal, Rewari, and the NCR region.

2. User Accounts & Infrastructure Access

When you subscribe to our managed IT desk, we may require access credentials to client endpoints, active directory nodes, or firewall logs. You represent that you have authorized access to provide such credentials.

You are responsible for maintaining the confidentiality of any administrative portal logins created for your team and for all operations occurring under your corporate profile.

3. Billing & Payment Gateway

• Pricing Tiers: Service fees are charged based on the support tier selected (e.g. Starter Support at ₹4,999/mo, Business ITSM at ₹14,999/mo) and endpoint counts.
• Taxes: All fees are subject to 18% GST as per Indian statutory tax regulations.
• Payment Processing: Online invoice payments are processed securely through our payment integration gateway, Cashfree Payments.
• Late Fees: We reserve the right to suspend remote active directory hosting or support desk access if accounts remain overdue for more than 15 calendar days from the invoice date.

4. Refund & Cancellation Terms

Subscription support plans can be cancelled by providing a written 30-day notice. Details of billing adjustments and refund eligibility are detailed separately in our Refund & Cancellation Policy.

5. Limitation of Liability

While rdhey infotech guarantees a 99.9% uptime SLA on our managed server nodes, we are not liable for business downtime, revenue losses, or data breaches caused by client-side security modifications, third-party software bugs, or force majeure events.

6. Intellectual Property Rights

Unless otherwise stated, rdhey infotech and/or its licensors own the intellectual property rights for all material on rdheyinfotech.in. All intellectual property rights are reserved. You must not republish, sell, rent, or sub-license material from this website.

7. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the Republic of India. Any legal disputes or claims arising out of or in connection with our services will be subject to the exclusive jurisdiction of the courts located in Rewari, Haryana, India.