Refund & Cancellation Policy
At rdhey infotech, we strive to deliver high-performance IT Support and ITSM consultancy. Because our services are customized and delivered digitally, we maintain clear guidelines regarding plan cancellations and refunds.
Important Notice for Refunds:
Approved refunds are processed automatically back to the original payment source used during checkout (Credit/Debit Card, Net Banking, or UPI) through the Cashfree gateway API. Refunds will reflect in your account within 5 to 7 business days.
1. Cancellation of Monthly Support Plans
Clients subscribing to our recurring monthly packages (e.g. Starter Support at ₹4,999/mo or Business ITSM at ₹14,999/mo) may cancel their plans under the following terms:
- Written Notice: Cancellations must be initiated by sending a written notice to rdheyinfotechsolution@gmail.com at least 30 days prior to the next billing cycle.
- Prorated Adjustments: If a cancellation is requested mid-month, support will continue until the end of that billing month, and no prorated refund will be provided for that active month. No future recurring invoices will be generated.
2. Refunds on Project Setup / Cabling Services
For one-time infrastructure setups, LAN cabling, and server rack installations:
- Pre-execution Cancellations: If you cancel a scheduled physical setup project at least 48 hours before engineers arrive, any advanced payments will be refunded in full.
- Post-execution Cancellations: Once materials are ordered or physical installation has commenced, advanced payments are non-refundable to cover materials and logistics.
3. Discrepancies & Service Failures
In the rare event that rdhey infotech fails to meet the guaranteed SLA uptime or fails to assign a remote engineer to a critical outage within 24 hours of ticket submission:
Clients may request a billing credit or partial refund by lodging a query with our Grievance Officer at rdheyinfotechsolution@gmail.com. Each dispute is evaluated on an audit of our central ITSM ticket logs.
4. Transaction & Gateway Charges
Please note that convenience fees or gateway transaction charges levied by bank servers during checkout are non-refundable, as these are collected directly by third-party processors.
Refund Request Department
To request a cancellation or verify a pending refund transaction, please write to: